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Technical Customer Service
Employment Type:
Contract
Job Number: 63216726
Pay Rate: $25.00 / hour
Job Description
Cardinal Staffing Services, is immediately hiring for a role in Novi, MI. As a Technical Customer Service Rep for Cardinal Staffing Services, you will work in a fast-paced distribution environment and be involved in all aspects of warehouse operations including: Key Responsibilities include:
Cardinal Staffing Services, Inc. has over 25 years of experience being recognized as leaders in the staffing industry. Founded in Port Clinton, Ohio in 1994, we have grown and expanded into 5 states with 11 offices, delivering custom staffing and recruiting solutions to diverse markets. We leverage technologies, tools, and human connections to create the perfect environments to link employers and employees. Notice Regarding the Use of Artificial Intelligence in Employment DecisionsIn accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment‑related evaluations.AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision‑making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation. #IND1
- Provide timely and professional technical support by phone, email, and in person
- Communicate technical information clearly to customers, installers, and internal teams
- Serve as a knowledgeable and professional representative of BrandMotion during field visits
- Maintain clear communication regarding service status, findings, next steps, and follow-up needs
- Support a positive customer experience through responsiveness, reliability, and practical problem-solving
- Accurately document installations, troubleshooting steps, findings, and resolutions
- Provide field feedback to product development and engineering teams
- Identify recurring installation challenges, product issues, and opportunities for improvement
- Assist with creating, testing, and updating installation instructions and troubleshooting materials
- Use field experience to improve product reliability, installation efficiency, and customer support processes
- Customer service experience (1+ years preferred)
- Self-Starter with Team Mentality and Positive Attitude under pressure
- Strong organizational and time management skills.
- Ability to work independently and in a team environment
- Task driven and detail oriented
- Ability to communicate effectively and professionally with staff, management, customers and vendors via e-mail and phone
- Strong computer skills and adaptability to learn new software systems
Cardinal Staffing Services, Inc. has over 25 years of experience being recognized as leaders in the staffing industry. Founded in Port Clinton, Ohio in 1994, we have grown and expanded into 5 states with 11 offices, delivering custom staffing and recruiting solutions to diverse markets. We leverage technologies, tools, and human connections to create the perfect environments to link employers and employees. Notice Regarding the Use of Artificial Intelligence in Employment DecisionsIn accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment‑related evaluations.AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision‑making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation. #IND1
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Start your next career adventure in Novi, Michigan! This vibrant city, located in Oakland County, offers a perfect blend of suburban charm and urban amenities. Novi boasts a thriving business community, proximity to Detroit, and easy access to major highways, making it an ideal location for professionals seeking growth opportunities. Enjoy shopping at Twelve Oaks Mall, indulge in the local cuisine at Diamond Jim Brady's Bistro, or catch a show at the Novi Civic Center. Explore job opportunities in this dynamic region today and discover why Novi is the perfect place to advance your career.