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Customer Service Representative

Thomasville, GA 31792

Employment Type: Contract to Perm Job Number: 37639366 Pay Rate: $15.00 / hour

Job Description

Cardinal Staffing Services is hiring for Customer Service Representative in Thomasville, GA.  As a Customer Service Rep for Cardinal Staffing Services, you will be working for an esteemed insurance company and be responsible for providing professional, courteous, accurate, and timely support to our customers, including policyholders, agents, and co-workers. Essential Duties and Responsibilities:
  • Ensuring that all incoming calls are answered promptly.
  • Addressing basic questions and resolving customer concerns by consistently applying policies and procedures.
  • Documenting all policy changes in writing or through audio recording.
  • Recording all policy-related calls in policy notes.
  • Assisting customers with payments through various payment methods.
  • Helping agents with commission or policy-related inquiries.
  • Directing customers to the appropriate employees or departments when specialized assistance is needed.
  • Demonstrating empathy when assisting grieving customers.
  • Maintaining a high degree of professionalism and a track record of longevity in previous positions.
Education and/or Work Experience Requirements:
  • Excellent verbal and written communication skills, including the ability to effectively communicate with both internal and external customers.
  • Proficiency with computer applications such as MS Office (Word, Excel, and Outlook).
  • Previous experience with high-volume phone usage in a professional setting.
  • The ability to work under pressure, meet deadlines, and maintain a positive attitude while providing exemplary customer service.
  • Capacity to work independently and complete assignments within the parameters of given instructions, prescribed routines, and standard accepted practices.
  • A high school diploma or GED is required, associate degree preferred.
 8:00am-5:00pm | M-F | $15-$17/hr. (varies on experience)   About Cardinal StaffingAt Cardinal Staffing, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Cardinal Staffing was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA).We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us:· Access to a wide range of job opportunities· Competitive pay· Health and Wellness Programs (including EAP)· Medical benefits including medical, vision, dental, and prescriptions· Electronic weekly pay· Employee Advocacy & Personalized Job SupportCardinal Staffing also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Cardinal Staffing is an equal opportunity employer.Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Cardinal Staffing is the place for you. Let’s get started today!#IND1 

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Faith Larner

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About Thomasville, GA

Discover exciting job opportunities in the vibrant town of Thomasville, Georgia, where career growth meets Southern charm. Known for its rich history, charming Victorian architecture, and lush natural surroundings, Thomasville offers a unique blend of small-town charm and big city amenities. From the picturesque Thomasville Rose Garden to historic landmarks like Pebble Hill Plantation, this area boasts a treasure trove of cultural delights. Explore quaint boutiques, savor delicious Southern cuisine, and bask in the warm hospitality of this welcoming community. Take your career to new heights in Thomasville, GA - where work meets pleasure in the most enchanting way. Explore our job listings today and embark on a fulfilling career in this delightful corner of the Peach State.