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Customer Service Representative

Thomasville, GA 31792

Employment Type: Contract to Perm Job Number: FL36018688 Pay Rate: $15.00 / hour

Job Description

Cardinal Staffing Services is hiring for Customer Service Representative in Thomasville, GA.  As a Customer Service Rep for Cardinal Staffing Services, you will be working for an esteemed insurance company and be responsible for providing professional, courteous, accurate, and timely support to our customers, including policyholders, agents, and co-workers. Essential Duties and Responsibilities:
  • Ensuring that all incoming calls are answered promptly.
  • Addressing basic questions and resolving customer concerns by consistently applying policies and procedures.
  • Documenting all policy changes in writing or through audio recording.
  • Recording all policy-related calls in policy notes.
  • Assisting customers with payments through various payment methods.
  • Helping agents with commission or policy-related inquiries.
  • Directing customers to the appropriate employees or departments when specialized assistance is needed.
  • Demonstrating empathy when assisting grieving customers.
  • Maintaining a high degree of professionalism and a track record of longevity in previous positions.
Education and/or Work Experience Requirements:
  • Excellent verbal and written communication skills, including the ability to effectively communicate with both internal and external customers.
  • Proficiency with computer applications such as MS Office (Word, Excel, and Outlook).
  • The ability to work under pressure, meet deadlines, and maintain a positive attitude while providing exemplary customer service.
  • Capacity to work independently and complete assignments within the parameters of given instructions, prescribed routines, and standard accepted practices.
  • A high school diploma or GED is required, associate degree preferred.
 8:00am-5:00pm | M-F | $15+/hr (varies on experience)    About Cardinal Staffing Services: Cardinal Staffing Services, Inc. has over 25 years of experience being recognized as leaders in the staffing industry. Founded in Port Clinton, Ohio in 1994, we have grown and expanded into 5 states with 11 offices, delivering custom staffing and recruiting solutions to diverse markets. We leverage technologies, tools, and human connections to create the perfect environments to link employers and employees.  #IND2

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Faith Larner

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About Thomasville, GA

Discover exciting job opportunities in the vibrant town of Thomasville, Georgia, where career growth meets Southern charm. Known for its rich history, charming Victorian architecture, and lush natural surroundings, Thomasville offers a unique blend of small-town charm and big city amenities. From the picturesque Thomasville Rose Garden to historic landmarks like Pebble Hill Plantation, this area boasts a treasure trove of cultural delights. Explore quaint boutiques, savor delicious Southern cuisine, and bask in the warm hospitality of this welcoming community. Take your career to new heights in Thomasville, GA - where work meets pleasure in the most enchanting way. Explore our job listings today and embark on a fulfilling career in this delightful corner of the Peach State.