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Customer Service Rep

Norwalk Township, OH 44857

Posted: 05/25/2023 Industry: Clerical Job Number: 53063 Pay Rate: $14.00 - $14.00

Job Description

The Customer Service Representative works directly with our drivers and transportation department to coordinate deliveries, provide ETA information to our customers, and ensure all paperwork from routes are completed accurately and entered into internal software systems.

What You Will Do:

  • Communication with drivers.

  • Assist with processing credits and orders, producing and reconciling delivery documents, and service performance tracking.

  • Scan BOLS and delivery paperwork for pre-invoice process.

  • Check-in drivers: reconciling paperwork to invoices and credits, log data in Produce Pro, cash verification.

  • Problem solve transportation issues including urgent runbacks, truck breakdowns, and other matters.

  • Collect ETA and other route specific information from drivers to communicate internally to other departments as requested.

  • Interact with co-workers and external customers via phone and email.

Who You Are

  • A self-starter who takes pride in their work and thrives on customer satisfaction.

  • Ability to efficiently operate computer software and programs and data entry. Microsoft Office is a plus.

  • Strong and thorough communication skills.

  • Capacity to work in a teamwork driven environment.

  • Calm demeanor to work under pressure and communicate with customers.

If this sounds like a good fit call 419-515-2515 or stop into the office - 2904 milan rd in sandusky!
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