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Cardinal Staffing Services
https://cdn.haleymarketing.com/templates/62792/logos/logo.png
http://www.cardinalstaffing.com
http://www.cardinalstaffing.com
USD
15.00
HOUR
true
Customer Service
Thomasville, GA 31792 US
Posted: 05/01/2023
2023-05-01
2023-10-27
Employment Type:
Contract to Perm
Job Number: CSV25707052
Pay Rate: $15.00 / hour
Job Description
Essential Duties and Responsibilities: Provide professional, courteous, accurate and timely support and follow-up to Senior Life customers (policyholders, agents, and co-workers) primarily through fielding incoming calls.
- Ensure all incoming calls are answered within 2 rings.
- Address basic questions and resolve customer concerns through consistent application of our policies and procedures.
- Ensure all policy changes are documented in writing or via audio recording.
- Document all policy-related calls in policy notes.
- Assist customers by taking premium payments through a variety of payment methods.
- Assist agents with commission or policy-related questions.
- Direct customers to the appropriate employees or departments when specialized assistance is required.
- Perform related duties as assigned by supervisor
- Maintain compliance with all company policies and procedures