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Customer Service Associate

Huron, OH 44839

Employment Type: Contract Industry: General Job Number: AM286634743 Pay Rate: $16.00 / hour

Job Description

Cardinal Staffing Services, is immediately hiring for a Customer Service Associate at a location in Huron, OH. 
$16.00 per hour | Regular office hours*




Responsibilities & Duties
  • Receive estimate requests via phone, email, and fax. Engage with customers to ensure all required information is provided and expectations along with packaging needs are clearly understood.
  • Generate and follow up on estimates.
  • Receive purchase orders from customers and review all aspects of the order before sending order confirmation. Verify the order includes customer supplied art and/or in-house art request, tooling, pricing, lead time, good customer credit standing.
  • Issue purchase orders for all ancillary items related to the client’s order. These may include tooling, in house art/design, and plates.
  • Respond to customer email/phone inquiries throughout the day as well as respond to customer requests for order changes.
  • Update customer on any issues related to their order.
  • Follow up with house account order shipments to ensure customer satisfaction.
  • Prepare and mail sample packets to existing customers and new prospects.
  • Follow-up on sample packets.
  • Prepare month end follow up reports for orders shipped and sample packets. Present this information at EOM meetings.
  • Address customer questions/complaints and request samples from customer.
  • Work with customer to arrive at a satisfactory resolution to any order concerns.
  • Educate customers on new products and capabilities

Qualifications
  • 2-3yrs customer service required
  • Basic math and proof-reading skills
  • Attention to detail
  • Ability to problem solve and communicate clearly with production, sales, and graphics team
  • Work well independently

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Paid Time Off

Paid holidays

401k

Profit Sharing
 About Cardinal Staffing Services: Cardinal Staffing Services, Inc. has over 25 years of experience being recognized as leaders in the staffing industry. Founded in Port Clinton, Ohio in 1994, we have grown and expanded into 5 states with 11 offices, delivering custom staffing and recruiting solutions to diverse markets. We leverage technologies, tools, and human connections to create the perfect environments to link employers and employees.
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Sandra Gebard

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About Huron, OH

Looking for your next career move in the Huron, Ohio area? Explore our job opportunities and find your perfect match today! Nestled along the picturesque shores of Lake Erie, Huron offers a blend of small-town charm and big city amenities. With its vibrant arts scene, including the Huron Playhouse and local art galleries, as well as a variety of outdoor recreational opportunities at Sheldon Marsh State Nature Preserve and Nickel Plate Beach, this region has something for everyone. Indulge in delicious cuisine at local eateries like Berardi's Family Kitchen and Moseley's Pub & Grill. Join the local community in cheering on the Sandusky Bay Conference sports teams or catch a show at the historic Huron Playhouse. Discover why Huron, Ohio is not just a place to work, but a place to call home. Explore our job listings now and take the next step in your career!